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Notice of Suspension of Certain Counter Services and Shorter Business Hours due to COVID-19 Coronavirus Outbreak

Due to the COVID-19 coronavirus outbreak, we have decided to suspend services or shorten business hours at some counters that provide tourism services such as a luggage storage service. We apologize for any inconvenience this may cause.

Prefecture Counter Location Suspension of Services/
Shorter Business Hours
Miyagi S-PAL Main Building B1F Kuroneko S-PAL Plaza S-PAL Main Building B1F, 1-1-1, Chuo, Aoba-ku, Sendai-shi, Miyagi ■We are shortening our business hours.
Business hours: 11:00 - 19:00 (Usually 8:00 - 20:30)
■We are temporarily suspending the services shown below.
  • Luggage storage
  • Same-day luggage delivery
Tokyo Tokyo Station Marunouchi North Exit Baggage Service Counter Tokyo Station Marunouchi North Gate, 1-9-1 Marunouchi, Chiyoda-ku, Tokyo ■We are shortening our business hours.
Business Hours: 8:30 - 20:00 (Usually 7:30 - 20:30)
Ginza Konyabashi Center Shinnishi Ginza second building, 2-2-4 Ginza, Chuo-ku, Tokyo We are shortening our business hours.
Business Hours: Weekdays 8:00 - 18:00 (Usually 8:00 - 19:30)
Saturdays, Sundays and public holidays: 8:00 - 18:00 (No change)
Kanagawa PACIFICO Logistics Center 1-1-1 Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa We are suspending all services.
Yokohama Station East Side Reception Counter Yokohama Sogo B1 Side, 2-18-1, Takashima, Nishi-ku, Yokohama-shi, Kanagawa ■We are shortening our business hours.
Business Hours: 10:00 - 19:30 (Usually 9:00 - 21:00)
Nagano MIDORI-Nagano Station Center JR Nagano station bldg. MIDORI 2F Shinshu-Omiyage-Sandou Oraho-nai 1-22-6 Minamichitose, Nagano-shi, Nagano We are suspending all services.
Aichi Tourist Information & Service Counter 1-1 Centrair, Tokoname-shi, Aichi We are suspending all services.
Kyoto Randen Arashiyama Station Center 20-2 Tsukurimichi-cho, Sagatenryuji, Ukyo-ku, Kyoto-shi, Kyoto We are suspending all services.
Osaka nest Baggage Service Counter Namba 5-1-60 Namba, Chuo-ku, Osaka-shi, Osaka ■We are shortening our business hours.
Business hours: 10:00 - 18:00 (Usually 10:00 - 20:00)