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SCENE3

Luggage Storage and Tourist Information Services

Enjoy your holiday even more with your hands free

Yamato has service counters at train stations and commercial areas where you can temporarily store your luggage and receive tourist information.

Sample Itinerary

Sample Itinerary

How to Use

STEP1

STEP1

Make a request at a “Hands-Free Travel Service” counter located at train stations and commercial areas.

STEP2

STEP2

Enjoy sightseeing in comfort without the burden of carrying luggage. (Tourist information services are also available at the counter.)

STEP3

STEP3

Pick up your luggage at the same counter before it closes for the day.

Q&A

QCan I divide up my luggage before dropping them off for delivery?

A

Of course you can.
However, your luggage is accepted at our counters located at airports or train stations, or at our Sales Offices located downtown, which means there is will not enough space to open and organize your suitcase. Therefore, please divide up your luggage in advance to ensure the process goes smoothly.

QCan I store my luggage with you?

A

Yes, you can. Please refer to the link below for counters which provide temporary luggage storage services.

QDo you have any tourist information services?

A

Yes, we do. Please refer to the link below for counters which provide tourist information services.

QI do not know how to fill out the waybill. Do you have a filled-out example I can use?

A

Please refer to the link below.

QCan I use the service even if I do not speak Japanese?

A

We have counters which provide services in English and Chinese.

Please contact +81-3-6757-1061 in case you are calling from outside Japan, or 0120-17-9625 if you are calling within Japan (both available in English).

QWhat happens if there is a problem such as lost or stolen luggage?

A

Occurrences are handled individually according to our Terms and Conditions.
You can find our Terms and Conditions by scanning the QR code below.

QCan I send large items such as bicycles?

A

Depending on the airport, you may be able to send bicycles that are packed in hard cases, boxes or large pre-packaged luggage. Please refer to the YAMATO-BIN page for size limits and other details.

Note: We may not be able to send large items depending on the accommodation you will be staying at. Please confirm with your accommodation provider in advance. Please contact Yamato Home Convenience for items which require packing.

QCan I process duty free exemptions?

A

Yes, you can. Please refer to the link below for counters which provide duty free services.

QCan you store luggage for a number of days?

A

Yes, the facilities below provide luggage storage as a core service.

Find a Counter

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Inquiries

Inquiries Online

Calling from outside Japan
(available in English)

+81-3-6757-1061

Operating hours:
9:00-18:00 365 days a year

Calling within Japan
(available in English)

TOLL FREE in English0120-17-9625

Operating hours:
9:00-18:00 365 days a year

Precautions

  • While we read all inquiries received via the Internet (e-mail), we will respond to inquiries received after 18:00 on the following day.
  • If you are in a hurry, please contact us by telephone.
  • Depending on the content of your inquiry, it may take some time or we may be unable to reply. We ask for your kind understanding.