Luggage Delivery Between Hotels
Travel to your next destination hassle-free
Enjoy traveling to your next destination, even when using crowded public transport, by sending your luggage to your next hotel with Yamato.
Sample Itinerary
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Leave for Your Next Destination
Send your luggage to the next hotel at the reception desk of the current hotel and go sightseeing.
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See the Sights of Kamakura and Yokoyama Without Your Luggage
As you do not have to carry heavy luggage with you, you can enjoy the sights, shops and food more comfortably.
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Arrive at Your Next Hotel
When you arrive at the next hotel in Yokohama after a day of sightseeing, you will find that your luggage is waiting for you.
How to Use
Make a request at a “Hands-Free Travel Service” counter located at the hotel reception.
Write the address of the hotel you will be staying on a waybill and pay the shipping fees.
The request is accepted. Enjoy traveling around Japan in comfort.
Q&A
Can I divide up my luggage before dropping them off for delivery?＋
Of course you can.
However, your luggage is accepted at our counters located at airports or train stations, or at our Sales Offices located downtown, which means there is will not enough space to open and organize your suitcase. Therefore, please divide up your luggage in advance to ensure the process goes smoothly.
Where can I send my luggage from? Can I also specify when my luggage will be delivered?＋
Luggage can be sent from hotels and facilities as long as they are registered with Yamato Transport. Please enquire at the hotel or facility for more information.
If the hotel or facility is not registered to use our service, please refer to the link below. (In Japanese only)
Unfortunately, we cannot specify delivery times to airports or accommodation providers such as hotels.
Will my luggage be delivered to the specified hotel on the same day?＋
Same-day delivery services are available depending on the area. For more information, please refer to the link below.
I do not know how to fill out the waybill. Do you have an example that I can refer to?＋
Can I use the service even if I do not speak Japanese?＋
We have counters which provide services in English and Chinese.
Please contact +81-3-6757-1061 in case you are calling from outside Japan, or 0120-17-9625 if you are calling within Japan (both available in English).
What happens if there is a problem such as lost or stolen luggage?＋
Occurrences are handled individually according to our Terms and Conditions.
You can find our Terms and Conditions by scanning the QR code below.
Can I send large items such as bicycles?＋
Depending on the airport, you may be able to send bicycles that are packed in hard cases, boxes or large pre-packaged luggage. Please refer to the YAMATO-BIN page for size limits and other details.
Note: We may not be able to send large items depending on the accommodation you will be staying at. Please confirm with your accommodation provider in advance. Please contact Yamato Home Convenience for items which require packing.
Find a Counter
Hokkaido
Tohoku
Chugoku
Check Rates
- * Compare the linear dimensions (the total of the length, width and height) with the weight. Whichever is larger is the size that you need.
- * Rates may vary depending on the type of luggage. Please confirm details at the counter.
Inquiries
Inquiries Online
Calling from outside Japan
(available in English)
+81-3-6757-1061
Operating hours:
9:00-18:00 365 days a year
Calling within Japan
(available in English)
0120-17-9625
Operating hours:
9:00-18:00 365 days a year
Precautions
- While we read all inquiries received via the Internet (e-mail), we will respond to inquiries received after 18:00 on the following day.
- If you are in a hurry, please contact us by telephone.
- Depending on the content of your inquiry, it may take some time or we may be unable to reply. We ask for your kind understanding.
