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Luggage Delivery Between Hotels

Travel to your next destination hassle-free

Enjoy traveling to your next destination, even when using crowded public transport, by sending your luggage to your next hotel with Yamato.

Sample Itinerary

Sample Itinerary

How to Use

STEP1

STEP1

Make a request at a “Hands-Free Travel Service” counter located at the hotel reception.

STEP2

STEP2

Write the address of the hotel you will be staying on a waybill and pay the shipping fees.

STEP3

STEP3

The request is accepted. Enjoy traveling around Japan in comfort.

Q&A

QCan I divide up my luggage before dropping them off for delivery?

A

Of course you can.
However, your luggage is accepted at our counters located at airports or train stations, or at our Sales Offices located downtown, which means there will not be enough space to open and organize your suitcase. Therefore, please divide up your luggage in advance to ensure the process goes smoothly.

QWhere can I send my luggage from? Can I also specify when my luggage will be delivered?

A

Luggage can be sent from hotels and facilities as long as they are registered with Yamato Transport. Please enquire at the hotel or facility for more information.
If the hotel or facility is not registered to use our service, please refer to the link below. (In Japanese only)

Unfortunately, we cannot specify delivery times to airports or accommodation providers such as hotels.

QWill my luggage be delivered to the specified hotel on the same day?

A

Same-day delivery services are available depending on the area. For more information, please refer to the link below.

QI do not know how to fill out the waybill. Do you have an example that I can refer to?

A

Please refer to the link below.

QCan I use the service even if I do not speak Japanese?

A

We have counters which provide services in English and Chinese.

Please contact +81-3-6757-1061 in case you are calling from outside Japan, or 0120-17-9625 if you are calling within Japan (both available in English).

QWhat happens if there is a problem such as lost or stolen luggage?

A

Occurrences are handled individually according to our Terms and Conditions.
You can find our Terms and Conditions below.
Various conditions

QCan I send large items such as bicycles?

A

Depending on the airport, you may be able to send bicycles that are packed in hard cases, boxes or large pre-packaged luggage. Please refer to the YAMATO-BIN page for size limits and other details.

Note: We may not be able to send large items depending on the accommodation you will be staying at. Please confirm with your accommodation provider in advance. Please contact Yamato Home Convenience for items which require packing.

Find a Counter

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Check Rates

  • * Compare the linear dimensions (the total of the length, width and height) with the weight. Whichever is larger is the size that you need.
  • * Rates may vary depending on the type of luggage. Please confirm details at the counter.
From

・・・・・

To

60size
Cashless JPY
Cash JPY
80size
Cashless JPY
Cash JPY
100size
Cashless JPY
Cash JPY
120size
Cashless JPY
Cash JPY
140size
Cashless JPY
Cash JPY
160size
Cashless JPY
Cash JPY
  • *All prices are tax included.

Inquiries

Inquiries Online

Calling from outside Japan
(available in English)

+81-3-6757-1061

Operating hours:
9:00-18:00 365 days a year

Calling within Japan
(available in English)

TOLL FREE in English0120-17-9625

Operating hours:
9:00-18:00 365 days a year

Precautions

  • While we read all inquiries received via the Internet (e-mail), we will respond to inquiries received after 18:00 on the following day.
  • If you are in a hurry, please contact us by telephone.
  • Depending on the content of your inquiry, it may take some time or we may be unable to reply. We ask for your kind understanding.

Scope of the applicability of rates for cashless payments

If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.

<If you make an online payment in advance using any of the following methods>

  • Apple Pay
  • Kuroneko Pay
  • Telecommunication carriers’ payment systems (DOCOMO Payment, au KANTAN Payment and au WALLET)

<If you make an in-person cashless payment using any of the following services at a Yamato Transport Sales Office or when a sales driver picks up your parcel>

  • Electronic money (nanaco, WAON, Rakuten Edy and transportation companies’ electronic money)
  • Payment using your T POINT savings
  • Discounts for Kuroneko members
  • Online payments are accepted only for TA-Q-BIN parcel delivery requests made through smartphones. For details, please click here. (Japanese only)
  • Please note that cashless payment rates do not apply to payments for TA-Q-BIN (cash on delivery), TA-Q-BIN Compact (cash on delivery) or packaging materials.
  • When you make payment using an electronic card, or with Kuroneko member discount, or T Point card, but cash will be added due to the insufficient balance, please note that cashless payment rates do not apply.
  • Payments according to Kuroneko member discounts apply only to payments made at Yamato Transport Sales Office or to sales drivers who come to pick up requested parcels.
  • Kuroneko member discount rates reflect a Kuroneko member discount (10% or 15%) on delivery charges applicable to cashless payments.
    If a payment is made with a combination of any Kuroneko member discount and cash, the total payment amount will be after subtracting the Kuroneko member discount (10% or 15%) applied on delivery charges paid in cash.