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SCENE1

Same-day Luggage Delivery

Send your luggage to the hotel from the airport

Free your hands, save time and travel in comfort by sending your luggage from the airport to your hotel and vice versa with Yamato.

Sample Itinerary

Sample Itinerary

How to Use

STEP1

STEP1

Make a request at a “Hands-Free Travel Service” counter located at the airport.

STEP2

STEP2

Write the address of the hotel you will be staying on a waybill and pay the shipping fees.

STEP3

STEP3

The request is accepted. Enjoy traveling around Japan in comfort.

Q&A

QCan I divide up my luggage before dropping them off for delivery?

A

Of course you can.
However, your luggage is accepted at our service counters located at the airports or train stations, or at our Sales Offices located downtown, which means there will not be enough space to open and organize your suitcase. Therefore, please divide up your luggage in advance to ensure the process goes smoothly.

QWhere can I send my luggage from? Can I also specify when my luggage will be delivered?

A

Please refer to the link below.

Unfortunately, you cannot specify delivery times.

QWill my luggage be delivered to the specified hotel on the same day?

A

Same-day delivery services are available depending on the area. For more information, please refer to the link below.

QI do not know how to fill out the waybill. DO you have an example that I can refer to?

A

Please refer to the link below.

QCan I use the service even if I do not speak Japanese?

A

We have service counters which provide services in English and Chinese.

Please contact +81-3-6757-1061 in case you are calling from outside Japan, or 0120-17-9625 if you are calling within Japan (both available in English).

QWhat happens if there is a problem such as lost or stolen luggage?

A

Occurrences are handled individually according to our Terms and Conditions.
You can find our Terms and Conditions below.
Various conditions

QCan I send large items such as bicycles?

A

Depending on the airport, you may be able to send bicycles that are packed in hard cases, boxes or large pre-packaged luggage. Please refer to the YAMATO-BIN page for size limits and other details.

Note: We may not be able to send large items depending on the accommodation you will be staying at. Please confirm with your accommodation provider in advance.

Find a Counter

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Hokkaido

Tohoku

Kanto

Chubu / Hokuriku

Kansai

Chugoku

Inquiries

Inquiries Online

Calling from outside Japan
(available in English)

+81-3-6757-1061

Operating hours:
9:00-18:00 365 days a year

Calling within Japan
(available in English)

TOLL FREE in English0120-17-9625

Operating hours:
9:00-18:00 365 days a year

Precautions

  • While we read all inquiries received via the Internet (e-mail), we will respond to inquiries received after 18:00 on the following day.
  • If you are in a hurry, please contact us by telephone.
  • Depending on the content of your inquiry, it may take some time or we may be unable to reply. We ask for your kind understanding.